Congratulations to Shri Jagdeep Dhankhar on taking oath as the Vice President of India
Shri Jagdeep Dhankhar sworn in as the 14th Vice President of India and Chairman of Rajya Sabha

Shri Jagdeep Dhankhar today took over as the fourteenth Vice President of India and Chairman of Rajya Sabha. A renowned lawyer and former West Bengal Governor, Shri Dhankhar, was administered the oath of office by the President, Smt. Droupadi Murmu at a swearing-in ceremony held at Rashtrapati Bhavan today.

Congratulations to Shri Jagdeep Dhankhar on taking oath as the Vice President of India

Read Also: Shri Justice Uday Umesh Lalit appointed as 49th Chief Justice of India

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Shri Justice Uday Umesh Lalit appointed as 49th Chief Justice of India
Shri Justice Uday Umesh Lalit appointed as 49th Chief Justice of India

Free Guest Posting: In exercise of the power conferred by clause (2) of Article 124 of the Constitution of India, the President has appointed Shri Justice Uday Umesh Lalit, Judge of the Supreme Court as the Chief Justice of India. Justice Uday Umesh Lalit will take over as the 49th Chief Justice of India on 27th August 2022.
Justice Uday Umesh Lalit was appointed as Judge of the Supreme Court of India on August 2014 from the Bar. Justice Lalit will become the second Chief Justice of India to be directly elevated to the Supreme Court from the Bar, after Justice S.M. Sikri, who served as the 13 th CJI in 1971. Justice Lalit has served as a Member of Supreme Court Legal Services Committee for two terms.
Justice U.U. Lalit has to his credit several landmark judgments.
Born on 9th November, 1957 at Solapur, Maharashtra, Justice Lalit was enrolled as an Advocate by the Bar Council of Maharashtra and Goa in June, 1983. He practised in the High Court of Bombay till December, 1985 before shifting his practice to Delhi in January, 1986.

Read Also: V P emphasizes the need for constant dialogue between the people and the governments

He worked in the chambers of Shri Soli J. Sorabjee from October 1986 till 1992 and was on the panel of lawyers for Union of India during the period Shri Soli J. Sorabjee was Attomey General for India. From 1992 till 2002 he practised as Advocate on Record and was designated as Senior Advocate by the Supreme Court in April 2004. He was also appointed Amicus Curiae in many important issues, including Forest matters, Vehicular Pollution, Pollution of Yamuna etc. He was appointed as Special Public Prosecutor for CBI under the orders of the Supreme Court to conduct trial in all 2G matters.

V P emphasizes the need for constant dialogue
V P emphasizes the need for constant dialogue between the people and the governments

Free Guest Posting: Policymaking and implementation should be a two way process with people’s participation – Vice President

Success of any reform depends on the cooperation from the people, says Shri Naidu

VP cautions against misuse of social media by anti-social elements

Freebie culture deteriorating the financial health of many states – Vice President.

Vice President interacts with the Indian Information Service (IIS) officers of batches 2018 & 2019.

VP asks IIS officers to bring forth developmental stories from across the nation in media.

Key to my success lies in meeting people and learning from them, Says Shri Naidu in his last speech as the Vice President of India.

The Vice President, Shri M. Venkaiah Naidu today emphasised the need for constant dialogue between the people and the governments for citizen centric and responsive governance. He said that policymaking and implementation should be a two way process with people’s participation at every stage.

PM bids farewell to Vice President Shri M. Venkaiah Naidu
PM bids farewell to Vice President Shri M. Venkaiah Naidu in Rajya Sabha

Free Guest Posting: “When we mark 15th August this year, it will be an Independence Day with the President, Vice President, Speaker and Prime Minister born after Independence. And each of them from very simple backgrounds”

“As our Vice President, you devoted a lot of time to youth welfare”

“Your each word is heard, preferred, and revered…and never countered”

“The one liners of Shri M. Venkaiah Naidu Ji are also wit liners”

“If we have feelings for the country, art of putting forward our views, faith in linguistic diversity then language and region never become obstacles for us and you have proved this”

“One of the admirable things about Venkaiah Ji is his passion towards Indian languages”

“You have taken so many decisions that will be remembered for the upward journey of the Upper House”

“I see the maturity of democracy in your standards”.

The Prime Minister, Shri Narendra Modi participated in the farewell to Vice President Shri M. Venkaiah Naidu in Rajya Sabha today. The Prime Minister paid rich tributes to the Vice President who is ex-officio Chairman of the Upper House.

Read Also: Tribute to India’s rich cultural diversity on the occasion of National Handloom Day

The Prime Minister remembered many moments that were marked by the wisdom and wit of Shri Naidu. Noting the change of complexion of leadership in New India, the Prime Minister said “when we mark 15th August this year, it will be an Independence Day when the President, Vice President, Speaker and Prime Minister would have been born after Independence. And that too, each of them belongs to very simple backgrounds.” This has a great symbolic value and is a glimpse of a new era, he added.
The Prime Minister recalled the Vice President’s continuous encouragement to the youth of the country in all the roles he undertook in public life. He always promoted young Members in the House also. “As our Vice President, you devoted a lot of time to youth welfare. A lot of your programmes were focused on Yuva Shakti”, the Prime Minister added. The Prime Minister noted that 25 percent of the Vice President speeches, outside the House, were among the youth of India.

Read Also: Nation congratulates Shri Jagdeep Dhankhar on his election as Vice President of India.

The Prime Minister underlined his close association with Shri M. Venkaiah Naidu in various capacities. He appreciated the Vice President’s ideological commitment as party worker, work as MLA, activity level as a parliamentarian, organizational skills as the President of BJP, his hard work and diplomacy as Minister and his dedication and dignity as the Vice President and the Chairman of the House. “I have worked with Shri M. Venkaiah Naidu Ji closely over the years. I have also seen him take up different responsibilities and he performed each of them with great dedication”, the Prime Minister said. The Prime Minister said that people in public life can learn a lot from Shri M. Venkaiah Naidu.
The Prime MInister highlighted the wit and word power of the Vice President. He said “your each word is heard, preferred, and revered…and never countered” The Prime Minister continued “The one liners of Shri M. Venkaiah Naidu Ji are famous. They are wit liners. His command over the languages has always been great” The Prime Minister said that both in the House and outside, massive expression skills of the Vice President have made a great impact. “There is both depth and substance in what Shri M. Venkaiah Naidu Ji says, it is as direct as incomparable, there is both wit and weight, warmth as well as wisdom in what you say ”, he said.

Referring to the humble beginnings of the the political career ofShri M. Venkaiah Naidu in South India where his chosen ideology had no immediate prospects, the Prime Minister said the Vice President’s Journey from a political worker to the President of his party is a reflection of his indomitable steadfastness in ideology and tenacity. “If we have feelings for the country, art of putting forward our views, faith in linguistic diversity then language and region never become obstacles for us and you have proved this”, The Prime Minister said. The Prime Minister also touched upon the love for the mother tongue of the Vice President. He said “One of the admirable things about Venkaiah Ji is his passion towards Indian languages. This was reflected in how he presided over the House. He contributed to increased productivity of the Rajya Sabha”.

The Prime Minister pointed out that the systems established by the Vice President, his leadership gave new height to the productivity of the House. During the years of the Vice President’s leadership, productivity of the House increased by 70 percent, attendance of the Members increased, and a record 177 bills were passed or discussed. “You have taken so many decisions that will be remembered for the upward journey of the Upper House”, the Prime Minister said.

The Prime Minister lauded the tactful, wise and firm conduct of the House by the Vice President and praised him for holding a firm belief that beyond a point, disruption in the House becomes contempt of the house. “I see the maturity of democracy in your standards”, the Prime Minister said. He appreciated the adjustment, communication and coordination with which he kept the house going even during the difficult moments. The Prime Minister praised Shri M. Venkaiah Naidu’s view ‘let Government propose, let Opposition oppose and let the House dispose’. This House has the right to accept, reject or amend the proposals from the other House but our democracy does not envisage stalling the proposals received from the other House, he said.

The Prime MInister thanked the Vice President for his guidance and contributions to the House and the country.

national handloom day
Tribute to India’s rich cultural diversity on the occasion of National Handloom Day

Free Guest Posting: PM urges youngsters associated with StartUps to take part in Handloom Startup Grand Challenge

The Prime Minister, Shri Narendra Modi has paid a tribute to India’s rich cultural diversity and all those working to celebrate India’s artistic traditions on the occasion of National Handloom Day. The Prime Minister also urged all youngsters associated with the world of StartUps to take part in Handloom Startup Grand Challenge.

The Prime Minister tweeted;

“On National Handloom Day, a tribute to India’s rich cultural diversity and all those working to celebrate our artistic traditions. #MyHandloomMyPride”

Union Home Minister and Minister of Cooperation Shri Amit Shah greets people on National Handloom Day

India’s Handloom sector signifies our rich and diverse cultural heritage

In 2015, Prime Minister Narendra Modi declared August 7 as the National Handloom Day to commemorate the Swadeshi movement that began in 1905 on the same day and to revive this ancient Indian art

It is also aimed at encouraging countrymen to use handloom products woven by indigenous weavers

On this 8th National Handloom Day, let us join hands to further the resolve of the Government led by Shri Narendra Modi to preserve and promote our handloom heritage and empower our handloom weavers, especially women.

jagdeep dhankhar vice poresident of india
Nation congratulates Shri Jagdeep Dhankhar on his election as Vice President of India.

It is a matter of joy for the Nation that a farmer’s son, Shri Jagdeep Dhankhar has been elected as the Vice President of India.

Shri Dhankhar has been constantly connected with the people in his long public life, his understanding of basic issues and his experience will definitely benefit the Upper House.

Read Also: GOI Measures for Safety, Security and Empowerment of Women

Union Home and Cooperation Minister Shri Amit Shah has also congratulated Shri Jagdeep Dhankhar on his election as Vice President of India. In a series of tweets, Shri Amit Shah said “It is a matter of joy for the Nation that a farmer’s son, Shri Jagdeep Dhankhar has been elected as the Vice President of India. Shri Dhankhar has been constantly connected with the people in his long public life, his understanding of basic issues and his experience will definitely benefit the Upper House.”
The Union Home Minister said that “As Vice President and Chairman of the Rajya Sabha, Shri Jagdeep Dhankhar will prove to be an ideal guardian of the Constitution, I congratulate him on this victory. Also, under the leadership of Modi ji, I thank NDA allies, other parties and members of Parliament for supporting Dhankhar ji.”

GOI Measures for Safety, Security and Empowerment of Women
GOI Measures for Safety, Security and Empowerment of Women

The Government accords highest priority to improving sex ratio in the country and ensuring healthy life for women. Some major initiatives taken by the Government in this regard are as follows:

Beti Bachao Beti Padhao (BBBP) ensures protection, survival and education of girl child.

Mission Saksham Anganwadi and Poshan 2.0 aims to address the challenges of malnutrition in children, adolescent girls, pregnant women and lactating mothers through a strategic shift in nutrition content and delivery and by creation of a convergent eco-system to develop and promote practices that nurture health, wellness and immunity.

Pradhan Mantri Matru Vandana Yojna (PMMVY) provides partial compensation for the wage loss and seeks to improve health seeking behaviour among the pregnant women and lactating mothers. The revamped PMMVY under Mission Shakti also aims to promote positive behavioural change towards girl child by providing additional cash incentives for the second child, if that is a girl child.

Rollout of Comprehensive Primary Health Care including health promotion through Ayushman Bharat-Health & Wellness Centers (AB-HWC).

Janani Shishu Suraksha Karyakram (JSSK) to eliminate out-of-pocket expenses for pregnant women delivering in public health institutions and sick infants accessing public health institutions for treatment.

Janani Suraksha Yojana (JSY) to provide financial assistance to pregnant women for encouraging institutional delivery.

Pradhan Mantri Ujjwala Yojana empowers women and protects their health by providing LPG cylinder free of cost.

As a result of the above measures, the sex ratio at birth has improved from 918 (2014-15) to 937 (2020-21) and the life expectancy at birth has improved from 69.4 years (2014-18) to 69.7 years (2015-19).
The Government has taken several initiatives to enhance women’s participation in labour force. The labour laws have specific provisions relating to women workers besides all other rights under labour laws which, inter alia, include:

Read Also: NAC discussed the way forward for NISTIS

The Equal Remuneration Act, 1976 provides that there shall be no discrimination in an establishment or any unit thereof among employees on the ground of gender in matters relating to wages by the same employer, in respect of the same work or work of similar nature done by any employee.

The Maternity Benefit Act, as amended in 2017, provides paid maternity leave from 12 weeks to 26 weeks for two surviving children. It also has enabled provision of “Work from home”, after availing of the maternity benefit by the woman, where the nature of work being assigned of such nature, for such period and on such conditions mutually agreed upon by the employer and the woman employee.

Vide notification dated 29th January 2019 under Mines Act 1952, the Government allowed the employment of women in the aboveground mines including opencast workings between 7 pm and 6 am and in below ground mines working between 6 am and 7 pm in technical, supervisory and managerial work where continuous presence may not be required.

The Government has also enacted the four Labour Codes, namely the Code on Wages, 2019; the Industrial Relations Code, 2020; the Code on Social Security, 2020, and the Occupational Safety, Health and Working Conditions Code, 2020, which inter alia promote participation of women in workforce in a dignified manner through a number of provisions, some of which are as follows:

No discrimination on the ground of gender in matters relating to wages, recruitment and in the conditions of employment,

Women are entitled to be employed in all establishments for all types of work even before 6 AM and beyond 7 PM subject to their consent and other adequate safety measures.

Read Also: Ministry of Culture releases the third Comic book on stories of 20 Tribal Freedom Fighters

Some of the major initiatives taken by the Government for improving economic empowerment of women are as follows:

Sakhi Sadan (Working Women’s Hostel) scheme provides safe and affordable housing for working women and thereby encourages more women to seek employment.

Palna, the National Crèche Scheme, ensures that women take up gainful employment through providing a safe, secure and stimulating environment to the children.

Hubs for Empowerment of Women (HEW) at National, State and District level have been approved under the new ‘Mission Shakti’. The support under HEW is available for guiding, linking and hand holding women to various institutional and schematic set-up for their empowerment and development including equal access to healthcare, quality education, career and vocational counselling/training, financial inclusion, entrepreneurship, backward and forward linkages, health and safety for workers, social security and digital literacy at various levels across the country.

Pradhan Mantri Mudra Yojana (PMMY) has been initiated by Government, inter alia, for facilitation self-employment. Under PMMVY, collateral free loans upto Rs. 10 lakh are extended to micro/small business enterprises and to individuals to enable them to setup or expand their business activities. Majority of the beneficiaries under this yojana are women.

Stand Up India scheme promotes entrepreneurship amongst women, SC and ST categories, i.e., those sections of the population understood to be facing significant hurdles due to lack of advice/ mentorship as well as inadequate and delayed credit.

Pradhan Mantri Kaushal Vikas Yojana aims to enable a large number of Indian youths including women to take up industry-relevant skill training in securing a better livelihood.

Deen Dayal Antyodaya National Urban Livelihoods Mission focuses on creating opportunities for women in skill development, leading to market-based employment.

Pradhan Mantri Awaas Yojana aims to provide housing under the name of woman also.

Sukanya Samriddhi Yojna – Girls have been economically empowered by opening their bank accounts under this scheme.

Skill Upgradation & Mahila Coir Yojna is an exclusive training programme of MSME aimed at skill development of women artisans engaged in coir Industry.

Prime Minister’s Employment Generation Programme is a major credit-linked subsidy programme aimed at generating self-employment opportunities through establishment of micro-enterprises in the non-farm sector.

NAC discussed the way forward for NISTIS
NAC discussed the way forward for NISTIS

The first meeting of the National Advisory Committee of the National Initiative on Science, Technology and Innovation Statistics (NISTIS) discussed the way forward for the initiative.
It was decided that the Detailed Project Report (DPR) for the Centre for Science, Technology and Innovation Statistics will be prepared by the Project Monitoring Unit (PMU) at the Indian Institute of Science (IISc) Bengaluru.
Principal Scientific Adviser to the Government of India, Professor Ajay K Sood, who chaired the meeting, underlined the importance of the initiative and the urgent need to establish the centre to start focused work on it.

Read Also: Ministry of Culture releases the third Comic book on stories of 20 Tribal Freedom Fighters

“Data is critical for knowledge-based decisions. While data is being collected by the different ministries, its centralised management is essential for taking critical decisions in the future,” he pointed out.
Secretary, Department of Science and Technology (DST), Dr Srivari Chandrasekhar, welcomed the initiative, highlighting the range of data that is already available with the department and emphasized the need to add to it.
Senior Adviser, DST, Dr Akhilesh Gupta, stressed on the need for a one-stop coordinated effort to bring the various efforts of accumulation of data and presented the tentative structure of the centre. He gave examples of international best practices of such efforts in USA and Japan.
Director Indian Institute of Science (IISc), Professor Govindan Rangarajan, elaborated on the functioning of the future centre at IISc.

Read Also: Initiatives taken to create a conducive business environment


Experts from scientific establishments discussed the governance, functioning and way forward for the center.

third Comic book on stories
Ministry of Culture releases the third Comic book on stories of 20 Tribal Freedom Fighters

SEO Friendly Content Writer: Ministry of Culture has released the third Comic book on stories of 20 Tribal Freedom Fighters on 2nd August at Tiranga Utsav celebration in New Delhi.

On the occasion, Union Minister for Home affairs and Cooperation Shri Amit Shah, Union Minister for Culture, Shri G. Kishan Reddy, Minister of State for Parliamentary Affairs & Culture, Shri Arjun Ram Meghwal, and Minister of State for External Affairs, Smt Meenakshi Lekhi were present. This collection of stories recalls the sacrifices of some of the bravest men and women who inspired their tribes and gave up their lives to fight British rule

Ministry of Culture as a part of Azadi Ka Amrit Mahotsav (AKM) has released pictorial books on 75 freedom fighters in collaboration with Amar Chitra Katha (ACK) to create awareness among the youth and children about the supreme sacrifice and patriotism of our lesser-known heroes of freedom struggle. The first ACK Comic book on India’s 20 Women Unsung Heroes and the Second Comic book on stories of 15 Women elected to the Constituent Assembly has been released earlier.
The tribal freedom fighters, who were unsung heroes of freedom struggle, and whose stories have been included are as follows:

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Tilka Majhi rebelled against the atrocities of the British East India Company. He mobilized the Pahadia tribe to which he belonged and raided the Company treasury. He was hanged.

Thalakkal Chanthu of the Kurichiyar tribe was an invaluable part of Pazhassi Raja’s war against the East India Company. He was hanged.

iii Budhu Bhagat of the Oraon tribe was shot down in one of his many encounters with the British, along with his brother, seven sons, and 150 men from his tribe.

Tirot Singh, a Khasi chief, realized the duplicity of the British and waged war against them. He was captured, tortured, and imprisoned. He died in prison.

Iv Raghoji Bhangre belonged to the Mahadeo Koli tribe. He revolted against the British and continued his struggle even though his mother was imprisoned. He was captured and hanged.

Sidhu and Kanhu Murmu from the Santhal community revolted against the British and their stooges. They led the Santhal in the Hul rebellion. Both were betrayed, caught, and hanged.

Rendo Manjhi and Chakra Bisoi of the Khond tribe objected to the British interfering in their customs. Rendo was caught and hanged while Chakra Bisoi became a fugitive and died in hiding.

The Indian Uprising in Meerut had begun. Nilambar and Pitamber who belonged to the Bhogta clan of the Kharwar tribe were inspired to revolt and led their people to rise up against British oppression. They were both captured and hanged.

Read Also: Enforcement of Minimum Wages by Govt. ( Article with press comment by sahidishakioor)

Ramji Gond of the Gond tribe rose against the feudal system by which wealthy landlords oppressed the poor with the support of the British. He was caught and hanged,

Telanga Kharia of the Kharia tribe refused to accept the tax system of the British and their governance. He insisted that they follow their traditional method of self-governance and organized raids on the treasury. He was betrayed and shot dead.

Tantiya Bhil, known as the Robin Hood of the Central Provinces, robbed trains carrying British wealth and distributed it among his tribe, the Bhils. He was trapped and hanged.

Major Paona Brajabasi of Manipur, fought to defend the kingdom of Manipur. He was the hero of the Anglo-Manipur war. He fought like a lion but was overpowered and beheaded.

Birsa Munda, of the Munda tribe, became a legend in his opposition to the British. He led the Mundas in a series of confrontations with them. He was caught and imprisoned and according to British records, died of cholera. He was 25 years old when he died.

Matmur Jamoh of the Adi tribe of Arunachal Pradesh, rebelled against the arrogance of the British. He and his companions surrendered to the British as their villages were being burnt. They were sent to the Cellular Jail and died there.

Read Also: Initiatives taken to create a conducive business environment

Tana Bhagat of the Oraon tribe was inspired by a divine vision to preach to his people and make them aware of the exploitation of their British overlords. He was caught and tortured severely. He was released, a broken man, and died subsequently.

Malati Mem of the Tea-garden community was inspired to join Mahatma Gandhi’s satyagraha movement. She fought against the British monopoly over opium and educated her people about the dangers of opium addiction. During an encounter with the police, she was shot dead.

Laxman Naik of the Bhuyan tribe, was also inspired by Gandhi and campaigned extensively to get tribes to join the freedom movement. The British framed him for the killing of a friend and he was hanged to death.

Helen Lepcha of the Lepcha tribe, was an ardent follower of Mahatma Gandhi. Her influence over her people made the British restless. She was shot at, imprisoned and hounded but she never lost courage. In 1941 she helped Netaji Subhas Chandra Bose escape from house arrest and travel to Germany. She was awarded the Tamra Patra for her invaluable contribution to the freedom struggle.

Pulimaya Devi Podar heard Gandhi when she was in school and wanted to join the freedom struggle immediately. Despite stiff opposition from her family she joined the movement after her studies and encouraged women to join her. She was imprisoned for her participation in protests. After independence, she continued to serve her people and was awarded the title of ‘Swatantra Sainani‘.

Ministry of Culture releases the third Comic book
Grievance redressal timeline reduced
Grievance redressal timeline reduced from 45 days to 30 days.

SEO Friendly Content Writer: The timeline limit for redressal of public grievances has been reduced from 45 days to 30 days.
Stating this here today, Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh said, this decision is in keeping with Prime Minister Narendra Modi’s emphasis on effective implementation of public grievance redressal mechanism with disposal of grievance within minimum possible time, but with maximum possible satisfaction of the complainant.

The Minister said, an OM issued by Department of Administrative Reforms and Public Grievance (DARPG) also states that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of. Last year, the DARPG had reduced the maximum time limit to 45 days from 60 days to resolve public grievances.

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Dr Jitendra Singh reiterated that under the leadership of Prime Minister Narendra Modi, every attempt is being made to implement an effective Public Grievance Redressal System in India and bring about administrative reforms at par with global standards to promote satisfaction amongst the people. The Minister also pointed out that in various monthly “Pragati” (Pro-Active Governance and Timely Implementation) review meetings, the Prime Minister himself reviews the status of public grievances.
Dr Jitendra Singh said, the twin factors of people’s satisfaction and time redressal of grievances has led to about a 10-fold increase in public grievance cases since this Government came to power in 2014 and this also reflects the trust citizens have shown in the Government. The public grievances have increased from 2 lakh in 2014 to more than 22 lakhs at present with more than 95 percent disposal of cases. The main Mantra of the Modi Government is to reach out to the last man in the last queue with all the benefits of the welfare schemes, he said.

Dr Jitendra Singh said, the latest order mandates that the grievances received on CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 30 days and in case the redress is not possible within the prescribed time-frame due to the circumstances such as sub judice matters/policy issues etc, an interim/appropriate reply shall be given to the citizen. He said, this measure will go a long way in furthering the citizen-centric governance, as the Government is ensuring that grievances are disposed of as expeditiously as possible.

Read Also: PM CARES for Children scheme

Dr Jitendra Singh informed that CPGRAMS 7.0 has also enabled auto-routing of grievances to last mile grievance officers, along with improved data analytics using digital dashboards. He added that as many as 30,23,894 grievances were received in 2021 (of which 21,35,923 were disposed of), 33,42,873 in 2020 (23,19,569 disposed of), and 27,11,455 in 2019 (16,39,852 disposed of).

In its latest order, the DARPG has asked all departments to appoint nodal grievance resolution officers and to empower them adequately to resolve public complaints. They may appoint as many GROs as deemed necessary based on the number of public grievances received under the overall supervision of the nodal grievance resolution officer. After closure of a grievance, citizens have the option to submit their feedback and file an appeal and to obtain the feedback on the quality of grievance disposed, an outbound call centre has been started, the order said. All citizens will be contacted by the call centre to obtain feedback.

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The order states that citizens will be provided the option to file an appeal if they are not satisfied with the grievance disposed of and the feedback received from citizens by the call centre will be shared with ministries or departments who would be responsible to deal with the feedback and to make systemic improvements.

To institutionalise the mechanism of grievance resolution, and to ensure quality disposal, the secretary of the ministry/department may review the disposal process in senior officers meetings, the DARPG said. Apart from this, Ministries/departments may also monitor complaints which may be raised in print, electronic and social media.